Privacy Policy

Privacy Policy

City Venue Management Pty Ltd


This document details the Privacy Policy for City Venue Management Pty Ltd ACN 140 462 862, which provides aquatic education and fitness through its brands Rackley Swim Schools, City Aquatics and City Health Clubs.

City Venue Management Pty Ltd “CVM” is committed to protecting your personal information. Our information management activities are governed by the Australian Privacy Amendment (Enhancing Privacy Protection) Act 2012 (the Privacy Act), which amends the Privacy Act 1988. In particular we must adhere to the Australian Privacy Principals in relation to collecting, using, disclosing, securing and allowing access to, your personal information.

This Privacy Policy (together with our “Terms and Conditions”) can be viewed on our website at and it may change from time to time without notice. This policy explains how we collect and use the personal information that you provide to us.



To submit enquiries, enrol in swimming classes or become a member of our fitness centres, you may be required to submit personally identifiable information including your name, address, phone number, email and a unique username and password. You may also be required to provide sensitive information in the event that you attempt to recover a lost password. We may also collect information from you when you correspond with us through phone, e-mail or otherwise.

We may occasionally engage other companies to provide services on our behalf. These services include but are not limited to handling customer support inquiries, processing transactions and managing customer freight shipping or consultancy services. These companies will only be permitted to obtain the personal information required to deliver the service. CVM will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to your personal information.



With regard to each of your visits to our site we may automatically collect the following non-personally identifiable information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform.

With regard to purchasing membership for aquatic education or fitness programs, we may collect the following personally identifiable information:

  • bank account details, address, phone numbers, email addresses, and relevant medical information.



Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer or handheld mobile device hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, purchase additional services or make use of the billing services.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).



We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service; and
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.


We will use the information we collect from you in the following ways:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our website, when you choose to do so, as part of our efforts to keep our site safe and secure;
  • to contact you, to provide direct debit billing services, to ensure that our services are suitable for you; to provide information and promotional messages to you.



We may disclose your personal information to any of our related bodies corporate, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 50 of the Corporations Act 2001.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If CVM or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of CVM our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



Any information provided by you and or other third parties and information about you that is collected from us will be hosted in Australia. CVM will never send or permit other parties to send information about you overseas for any purpose.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.



You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent this from occurring via the ‘opt out’ options provided. You can also exercise the right at any time by submitting an inquiry on our website https://www. or by calling us on 1300 992 583.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.



The Australian Privacy Principles give you the right to access information held about you. Your right of access can be exercised in accordance with those principles and the Privacy Act and is subject to exceptions provided by law. You may be required to put your request in writing for security reasons.

We will take all reasonable steps to correct any information you find inaccurate. Should we deny access and or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Act. All requests for access to personal information should be made by submitting an inquiry on our website



We place a high priority on effectively dealing with any complaints you might have about breach of your privacy. We prefer that complaints about breaches of the Privacy Act and the Australia Privacy Principles are made or confirmed in writing so that we can be sure about the details of the complaint. Generally, we will only accept complaints from an individual who believes an act or practice of us has interfered with their privacy and may have breached one of the Australian Privacy Principles.

A complaint should identify whether it is about:

  • the collection, use or disclosure of personal information;
  • the security or storage of personal information;
  • the accuracy of personal information;
  • a refusal to give access to, change or delete personal information.

A privacy officer whom we elect will normally deal with privacy complaints. If the privacy officer is involved in the conduct the complaint is about, the complaint will be dealt with by an alternative privacy officer appointed by us who was not involved in the complaint.

We will attempt to confirm with the complainant:

  • their understanding of the conduct relevant to the complaint;
  • their understanding of the Australian Privacy Principles relevant to the conduct;
  • what they expect as an outcome.

We will inform the person making the complaint:

  • whether we will conduct an investigation;
  • the name, title and contact details of the investigating representative.

After we have completed our enquiries, we will contact the complainant, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If a response is received, we will assess it and advise if we have changed our view.

If the complainant is unsatisfied with the outcome, we will advise further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.



CVM reserves the right to make amendments to this Privacy Policy at any time.  

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We recommend you check our site frequently to see any updates or changes to our Privacy Policy.

If you have any objections to our Privacy Policy, you should not access or use our site.



Questions, comments and requests regarding this Privacy Policy are welcomed and should be submitted online through our website Alternatively, you can contact us between business hours Monday to Friday on: 1300 992 583.